Frequently Asked Questions

How much do you charge for shipping?

We are glad to bring our customers great value and service. That’s why we provide free shipping.

Will I be charged any shipping, customs or duties fees?

We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

When will you ship my order?

If you order an in-stock item, we’ll ship it within 3 working days.

How long will my order take to arrive?

Our estimates shipping time is 10-23 business days.

Do you provide tracking information?

You will receive your tracking information within 3-5 working days. But sometimes tracking might not available if free shipping applies. In this case, please contact us at support@bennystoys.com

Can I cancel my order?

Orders can be canceled under the following circumstances: Customers have the right to cancel the purchase within 14 days from the date they receive the product or its full details, whichever is later. If the product has already been arrived, the customer must return it in its original condition and packaging to receive a refund.

What are yours business days? 

Our days of Business are Monday to Friday.